Conflict

Books

• Crucial Conversations: Tools for Talking When the Stakes are High by Patterson, Grenny et al. 

• Difficult Conversations: How to Discuss What Matters Most by Stone, Patton et al.

• Fierce Conversations by Susan Scott

Articles

• SHRM’s Managing Conflict at Work Toolkit. Membership to SHRM required for access.

• Conflict Competence (White Paper)

• Cost of Conflict (White Paper)

• Conflict Cost Calculator

Videos

• The Thomas Kilmann Conflict Mode Instrument (TKI) 

• Learning to Use Different TKI Modes

• Conflict: Use It, Don’t Diffuse It (CrisMarie Campbell & Susan Clarke / TEDxWhitefish)

Websites and Other

• Conflict Dynamics Profile (website / tool)

• The Thomas-Kilmann Conflict Mode Instrument (website / tool)